Maintenance and Service Plans

In today’s highly competitive world, your communications system is mission critical to your businesses success.  No company can afford even the slightest interruption of service without severely impacting their bottom line.  

New England Communications offers comprehensive maintenance plans that can be tailored to your business needs.  With our remote monitoring capabilities and our local stock of maintenance spares, we can also custom define your emergency service needs.  We provide the protection you need in your business so you can focus on your business.

A service agreement with New England Communications can include the following:

• NECMon is an interactive 24/7 remote alarm monitoring application.  Automatic test results accompany every alarm to resolve troubles without unnecessary delays.  The NECMon application is deployed in two strategic locations to provide alarm monitoring reliability.
• Customizable customer alarm notification
  • Telephone call from alarm technician
  • Email from alarm monitor
  • Pager notification from alarm monitor
• Major Alarm – 4 hour response 
• Minor Alarm – 24 hour response
• 2,000 square foot warehouse prepared to provide technicians with a full spectrum of spare parts
• Offer flexibility
  • With or Without alarm notification
  • With or without telephone sets
  • Processor components only
  • Business Hours, M-F, M-S, or 7 days
  • Round the Clock – 24 hours, M-F, M-S, or 7 days
  • Special requests
• Regular preventative maintenance visits that clean/change filters, clear alarm logs, back up system software
• Customized Billing
• Experienced certified engineers

The New England Communications service contract is not  a break fix service agreement but a comprehensive business solution.  The preventative maintenance visits, qualified experienced technicians and interactive alarm management allows prepared technicians to maximize operations time on your communications applications.

Simple escalation procedures allow customer’s access to any level of Management up to the President of the Company.