Business Telephone Systems

Unified Communications

• Combine the benefits of IP telephone systems, mobility applications, video conferencing services and data network products to ensure fast, efficient and secure communications for your business.

• These applications offer voicemail to email, presence, chat and video with content, all from one easy to use interface on multiple devices.

• Stay connected to your team members whether you are using a telephone, computer, tablet or smartphone.

    

Cloud Based Telephone Systems

Intermedia Unite

Avaya Cloud Office

Premise Based Telephone Systems

Avaya IP Office

Call Recording Services

Xima Chronical Call Recording Library

• Coach and train your employees and agents effectively.

• Screen capture tools that allow you to combine video from the desktop and synchronize it with the recorded voice.

• Reports and dashboards that provide both agents and supervisors with actionable data. This information can be monitored from smartphones and tablet devices.

• Compliant with HIPAA and Sarbanes-Oxley to keep your data safe.

• Cickly locate key words or phrases within call recordings with Speech Analytics.

• Easily create customer satisfaction surveys to receive feedback from clients.

Call Accounting

• Gain Visibility into the calling patterns of the business by tracking all of the calls in and out of your telephone systems.

• Increase the productivity and efficiency of your sales and customer support teams.

Paging

• Easy to use and compatible with all types of telephone systems.

• Self-amplified and central-amplified speakers, paging amplifiers, modular zone paging equipment, and digital telephone peripheral equipment.

• We engineer IP paging systems and speakers that utilize your data network infrastructure.