Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.
We provide our customers in Maine, New Hampshire and the rest of New England with the systems to collaborate real-time, whether they are in the office or on the go. Avaya’s open standards allow our customers to deploy systems in a VM environment or on Avaya provided system platforms.
Customers with multi-vendor environments can supplement their current solutions with Avaya collaboration applications. This allows organizations to deploy applications at their own pace without having to do a traditional forklift upgrade on their current investment.
New England Communications goal is to help our customers affordably improve the flow of communication and access to necessary data with the proper collaboration tools from Avaya.
Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephone systems, e-mail, instant messaging and video conferencing. With Avaya unified communications solutions, customers can communicate effectively regardless of location or device.
The Avaya Aura architecture enables businesses like yours in Maine and New Hampshire to implement telephone systems, email, chat and video from a centralized location reducing both front end and ongoing costs.
Avaya continues to be a leader in the Contact Center environment. Avaya Aura® Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience. New England Communications supports businesses in Maine and New Hampshire with single site and distributed Contact Centers.
Avaya’s Small and Medium Enterprise solutions are delivered via the award winning IP Office. The IP Office platform provides business users with applications that were once only available to Large Enterprise customers. Email, chat, presence, voice and video conferencing are all integrated into the telephone system.
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I’d like to take a moment to let you know how impressed I was with both Matt and Tyler during our recent network upgrade. I worked closely with Matt for several days. He is knowledgeable, professional, and fun to work with. I worked with Tyler yesterday and he too was very knowledgeable and professional, and he took the time to explain things well.
Other staff members also commented on what a joy they were to work with. Matt and Tyler were especially patient with me. As the IT Manager I specialize more in administration and cohesion of our systems. Wiring is not my specialty, so I had several questions.
In general, it was just very reassuring to work with a great team of professionals and we thank them, and anyone else at NE Communications that helped along the way. I hope we won’t ever need troubleshooting assistance but if we do, I’m confident that NE Communications will be there and ready to help. I would highly recommend your company to anyone who asks.
IT Manager Caron Engineering, Inc.