Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.
We provide our customers in Maine, New Hampshire and the rest of New England with the systems to collaborate real-time, whether they are in the office or on the go. Avaya’s open standards allow our customers to deploy systems in a VM environment or on Avaya provided system platforms.
Customers with multi-vendor environments can supplement their current solutions with Avaya collaboration applications. This allows organizations to deploy applications at their own pace without having to do a traditional forklift upgrade on their current investment.
New England Communications goal is to help our customers affordably improve the flow of communication and access to necessary data with the proper collaboration tools from Avaya.
Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephone systems, e-mail, instant messaging and video conferencing. With Avaya unified communications solutions, customers can communicate effectively regardless of location or device.
The Avaya Aura architecture enables businesses like yours in Maine and New Hampshire to implement telephone systems, email, chat and video from a centralized location reducing both front end and ongoing costs.
Avaya continues to be a leader in the Contact Center environment. Avaya Aura® Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience. New England Communications supports businesses in Maine and New Hampshire with single site and distributed Contact Centers.
Avaya’s Small and Medium Enterprise solutions are delivered via the award winning IP Office. The IP Office platform provides business users with applications that were once only available to Large Enterprise customers. Email, chat, presence, voice and video conferencing are all integrated into the telephone system.
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This cloud solution offers unified communications, collaboration, data back-up and restore, video conferencing and multi-channel contact center with skills-based routing, call-back queuing, and a full suite of reporting tools. Fully native to the cloud offer, these applications do not rely on any third party developers.