Mitel recently announced that Shoretel has accepted their offer to purchase the company. This purchase will advance Mitel to the number 2 spot in Unified Communications market share. The deal still needs FCC approval but all indications show the transaction going through.
If you have been considering purchasing a Shoretel system, I would recommend that you reconsider. Mitel already has a very strong product offering in both the mid sized and enterprise markets and will probably be phasing out the Shoretel line.
This would be the time to take another look at Mitel. Mitel products offer a full suite of UC solutions and the company is cleary in a stronger position than Shoretel ever found itself.
I’d like to take a moment to let you know how impressed I was with both Matt and Tyler during our recent network upgrade. I worked closely with Matt for several days. He is knowledgeable, professional, and fun to work with. I worked with Tyler yesterday and he too was very knowledgeable and professional, and he took the time to explain things well.
Other staff members also commented on what a joy they were to work with. Matt and Tyler were especially patient with me. As the IT Manager I specialize more in administration and cohesion of our systems. Wiring is not my specialty, so I had several questions.
In general, it was just very reassuring to work with a great team of professionals and we thank them, and anyone else at NE Communications that helped along the way. I hope we won’t ever need troubleshooting assistance but if we do, I’m confident that NE Communications will be there and ready to help. I would highly recommend your company to anyone who asks.
IT Manager Caron Engineering, Inc.