Business Telephone Systems

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Unified Communications

  • Combine the benefits of IP telephone systems, mobility applications, video conferencing services and data network products to ensure fast, efficient and secure communications for your business.

  • These applications offer voicemail to email, presence, chat and video with content, all from one easy to use interface on multiple devices.

  • Stay connected to your team members whether you are using a telephone, computer, tablet or smartphone.

     

Cloud UC Solutions by Ring Central

 

 

Call Recording Services

  • Coach and train your employees and agents effectively.

  • Screen capture tools that allow you to combine video from the desktop and synchronize it with the recorded voice.

  • Reports and dashboards that provide both agents and supervisors with actionable data. This information can be monitored from smartphones and tablet devices.

  • Compliant with HIPAA and Sarbanes-Oxley to keep your data safe.

  • Cickly locate key words or phrases within call recordings with Speech Analytics.

  • Easily create customer satisfaction surveys to receive feedback from clients.

 

Call Accounting

  • Gain Visibility into the calling patterns of the business by tracking all of the calls in and out of your telephone systems.

  • Increase the productivity and efficiency of your sales and customer support teams.

 

Paging

  • Easy to use and compatible with all types of telephone systems.

  • Self-amplified and central-amplified speakers, paging amplifiers, modular zone paging equipment, and digital telephone peripheral equipment.

  • We engineer IP paging systems and speakers that utilize your data network infrastructure. 

New England Communications proudly celebrates our 30th year supporting customers in Maine and New Hampshire.

 

We continue providing top notch customer service and communication solutions for enterprise, mid-market and small businesses throughout the marketplace.

Our business growth continues to be in the networking side of our business with emphasis on WiFi solutions, Cyber Security and Managed Services.

We also plan more “Cloud” initiatives this year with RingCentral and Avaya Cloud Office.   We look forward to working with many of you on your Unified Communications, Collaboration and Mobility solutions.

 

 

 

 

One Number, One Solution.  800.464.7585