Business Telephone Systems

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Unified Communications

  • Combine the benefits of IP telephone systems, mobility applications, video conferencing services and data network products to ensure fast, efficient and secure communications for your business.

  • These applications offer voicemail to email, presence, chat and video with content, all from one easy to use interface on multiple devices.

  • Stay connected to your team members whether you are using a telephone, computer, tablet or smartphone.

 

Mobility

  • Receive calls from smartphones, tablets and PC's ensuring that your workforce will remain productive without being tethered to one location.

  • Presence and collaboration tools let you know who's available when you need to share information. 

 

Call Recording Services

  • Coach and train your employees and agents effectively.

  • Screen capture tools that allow you to combine video from the desktop and synchronize it with the recorded voice.

  • Reports and dashboards that provide both agents and supervisors with actionable data. This information can be monitored from smartphones and tablet devices.

  • Compliant with HIPAA and Sarbanes-Oxley to keep your data safe.

  • Cickly locate key words or phrases within call recordings with Speech Analytics.

  • Easily create customer satisfaction surveys to receive feedback from clients.

 

Call Accounting

  • Gain Visibility into the calling patterns of the business by tracking all of the calls in and out of your telephone systems.

  • Increase the productivity and efficiency of your sales and customer support teams.

 

Paging

  • Easy to use and compatible with all types of telephone systems.

  • Self-amplified and central-amplified speakers, paging amplifiers, modular zone paging equipment, and digital telephone peripheral equipment.

  • We engineer IP paging systems and speakers that utilize your data network infrastructure. 

What Our Clients Say

I’d like to take a moment to let you know how impressed I was with both Matt and Tyler during our recent network upgrade.  I worked closely with Matt for several days.  He is knowledgeable, professional, and fun to work with.  I worked with Tyler yesterday and he too was very knowledgeable and professional, and he took the time to explain things well.

Other staff members also commented on what a joy they were to work with.  Matt and Tyler were especially patient with me.  As the IT Manager I specialize more in administration and cohesion of our systems.  Wiring is not my specialty, so I had several questions.

In general, it was just very reassuring to work with a great team of professionals and we thank them, and anyone else at NE Communications that helped along the way.  I hope we won’t ever need troubleshooting assistance but if we do, I’m confident that NE Communications will be there and ready to help.  I would highly recommend your company to anyone who asks.

Sincerely,
Ron Caron
IT Manager Caron Engineering, Inc.

One Number, One Solution.  800.464.7585