Support

The fast pace of technology development and change mandates that today’s organizations look to a company that has the technical expertise to integrate solutions that incorporate VoIP, Data and Video and to one that can be relied upon to deliver the service and support for the long term.

New England Communication’s reputation in Maine and New Hampshire has been built on commitment to quality, service, and excellence.  We do what we say we’ll do in the time frames promised at the price quoted.

We are available to you 7 days a week, 24 hours a day, 365 days a year by simply calling our main number or, if the request is not an emergency, by submitting a request for service on our website.  

Our Services Include:

  • Maintenance Support Plans for your installed technology solutions both remotely through help desk support and with on-site technicians who are trained in the solutions we provide.
  • Remote Monitoring of your Avaya and Mitel Voice and Data Solutions to notify us of a problem before it impacts your business
  • Extensive local inventory of Avaya spare parts
  • Project Management and Installation of Avaya, Mitel and Polycom technology solutions
  • Moves, Adds and Changes necessary to keep your business running efficiently and effectively
  • An on-site technician dedicated to your business
  • Customized support plans tailored to meet your business needs.

During normal business hours, your phone call will be answered by a live person on our Customer Service Team.  After hours, you will be directed to a voice mail box that will page our out-of-hours duty manager for a callback within 30 minutes.

New England Communications providea the protection and support you need in your business so you can focus on running your business.

What Our Clients Say

I’d like to take a moment to let you know how impressed I was with both Matt and Tyler during our recent network upgrade.  I worked closely with Matt for several days.  He is knowledgeable, professional, and fun to work with.  I worked with Tyler yesterday and he too was very knowledgeable and professional, and he took the time to explain things well.

Other staff members also commented on what a joy they were to work with.  Matt and Tyler were especially patient with me.  As the IT Manager I specialize more in administration and cohesion of our systems.  Wiring is not my specialty, so I had several questions.

In general, it was just very reassuring to work with a great team of professionals and we thank them, and anyone else at NE Communications that helped along the way.  I hope we won’t ever need troubleshooting assistance but if we do, I’m confident that NE Communications will be there and ready to help.  I would highly recommend your company to anyone who asks.

Sincerely,
Ron Caron
IT Manager Caron Engineering, Inc.

One Number, One Solution.  800.464.7585