• Project Implementations: Once our Sales and Design Team has finalized a solution for your business, NEC’s Project team is called in to fulfill on the promises made. This team consists of an experienced project manager responsible for delivering the installation on time and under budget, software engineers to customize the solution to your business, installation engineers to assure the solution is installed to specifications, and trainers to educate your staff on the use of the new solution. This team has access to other engineering resources such as network engineers, convergence engineers and professional services resources as needed. And, although our main focus is in Maine, New Hampshire and Vermont; we travel throughout the country to implement solutions for our customers with remote sites.
• Moves, Adds, and Changes: New England Communications is available to make changes to your system with just a few days notice. A call to our customer service center or a service request generated on our website will generate a work order and a trained technician assigned. Whether you require programming assistance, help moving personnel throughout the office, the installation of additional lines or phones to your business, NEC will be there with our trained staff to see that it gets done right.
• Customized Services: New England Communications is ready and willing to customize an installation support plan that meets the needs of your business. Do you have a special project coming up that requires more resources than you currently have on staff? Are you short staffed and having difficulty keeping up with day-to-day responsibilities? Contact us today to see how we can help.
We are pleased to offer the most complete all in one cloud solution for your business communications with Intermedia Unite.
This cloud solution offers unified communications, collaboration, data back-up and restore, video conferencing and multi-channel contact center with skills-based routing, call-back queuing, and a full suite of reporting tools. Fully native to the cloud offer, these applications do not rely on any third party developers.