• Project Implementations: Once our Sales and Design Team has finalized a solution for your business, NEC’s Project team is called in to fulfill on the promises made. This team consists of an experienced project manager responsible for delivering the installation on time and under budget, software engineers to customize the solution to your business, installation engineers to assure the solution is installed to specifications, and trainers to educate your staff on the use of the new solution. This team has access to other engineering resources such as network engineers, convergence engineers and professional services resources as needed. And, although our main focus is in Maine, New Hampshire and Vermont; we travel throughout the country to implement solutions for our customers with remote sites.
• Moves, Adds, and Changes: New England Communications is available to make changes to your system with just a few days notice. A call to our customer service center or a service request generated on our website will generate a work order and a trained technician assigned. Whether you require programming assistance, help moving personnel throughout the office, the installation of additional lines or phones to your business, NEC will be there with our trained staff to see that it gets done right.
• Customized Services: New England Communications is ready and willing to customize an installation support plan that meets the needs of your business. Do you have a special project coming up that requires more resources than you currently have on staff? Are you short staffed and having difficulty keeping up with day-to-day responsibilities? Contact us today to see how we can help.
I’d like to take a moment to let you know how impressed I was with both Matt and Tyler during our recent network upgrade. I worked closely with Matt for several days. He is knowledgeable, professional, and fun to work with. I worked with Tyler yesterday and he too was very knowledgeable and professional, and he took the time to explain things well.
Other staff members also commented on what a joy they were to work with. Matt and Tyler were especially patient with me. As the IT Manager I specialize more in administration and cohesion of our systems. Wiring is not my specialty, so I had several questions.
In general, it was just very reassuring to work with a great team of professionals and we thank them, and anyone else at NE Communications that helped along the way. I hope we won’t ever need troubleshooting assistance but if we do, I’m confident that NE Communications will be there and ready to help. I would highly recommend your company to anyone who asks.
IT Manager Caron Engineering, Inc.