The technology solutions deployed in today's businesses are critical to the success of every organization. To avoid unacceptable downtime, businesses need a support partner who can identify a problem when it first occurs and respond quickly whether doing so remotely or on-site. New England Communications has over 20 technicians available throughout Maine and New Hampshire to respond to customers' communication system maintenance issues. They are equipped with the tools to be able to respond whether during the business day from the office or in the middle of the night from home.
Our Remote Monitoring capabilities allow us to know if there is a problem with your system before it impacts your business. Systems call into our geographically diverse, redundant alarm servers to report that there is a problem, the location, and the nature of the problem. Our inventory of replacement hardware is located in Portland Maine and accessible by our associates 24 hours a day.
NEC offers standard Maintenance Contracts with either business day or 7x24 coverage. We can customize these agreements to best suit your coverage needs and your budget.
To read our standard terms and conditions, click here.
As a certified dealer of the manufacturer's we support, we have access to their engineering and development teams as well to assure full coverage of your support needs.
Inquire today to customize your support agreement.
I’d like to take a moment to let you know how impressed I was with both Matt and Tyler during our recent network upgrade. I worked closely with Matt for several days. He is knowledgeable, professional, and fun to work with. I worked with Tyler yesterday and he too was very knowledgeable and professional, and he took the time to explain things well.
Other staff members also commented on what a joy they were to work with. Matt and Tyler were especially patient with me. As the IT Manager I specialize more in administration and cohesion of our systems. Wiring is not my specialty, so I had several questions.
In general, it was just very reassuring to work with a great team of professionals and we thank them, and anyone else at NE Communications that helped along the way. I hope we won’t ever need troubleshooting assistance but if we do, I’m confident that NE Communications will be there and ready to help. I would highly recommend your company to anyone who asks.
IT Manager Caron Engineering, Inc.