Recording Library compresses all your recordings to save space on your hard drive and gives you the ability to encrypt your recordings for
security and compliance purposes.
Cradle to Grave provides you with the option to filter by recorded calls, email and download files, generate an external listen link,
add and view notes, create recording snippets to send, and change the playback speed of the recordings.
Recording Library also provides quality management through scorecards, which are a great way to evaluate the performance of users or
groups based on the recording. You have three question options when developing your scorecards: yes or no, 1–10 ratings, and free form questions.
This cloud solution offers unified communications, collaboration, data back-up and restore, video conferencing and multi-channel contact center with skills-based routing, call-back queuing, and a full suite of reporting tools. Fully native to the cloud offer, these applications do not rely on any third party developers.