Contact Center

The Avaya Aura architecture enables businesses like yours in Maine and New Hampshire to implement telephone systems, email, chat and video from a centralized location reducing both front end and ongoing costs.

Avaya continues to be a leader in the Contact Center environment.   Avaya Aura® Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience. New England Communications supports businesses in Maine and New Hampshire with single site and distributed Contact Centers. 

Avaya’s Small and Medium Enterprise solutions are delivered via the award winning IP Office.  The IP Office platform provides business users with applications that were once only available to Large Enterprise customers.  Email, chat, presence, voice and video conferencing are all integrated into the telephone system. 

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